Please be aware Questrade’s support offices are having intermittent power issues, and this may prevent you from contacting one of our agents. We will update you when the issue has been resolved.  Trading is unaffected and operating normally. We apologize for the inconvenience.

Update: the issue has been resolved, and full power has been restored.

Protecting client privacy and ensuring account security are top priorities for Questrade. We regularly review and upgrade the features that keep your account secure. As a result, we sometimes ask you to take steps to activate these features or update some information that’s on file with us.

If you tried to log in to myQuestrade and you received a message that told you to contact us, our client services specialists can quickly walk you through the steps you need to take. You can reach them at 1.888.783.7866 or through live help.

For more information on keeping your account and ...

What is happening to LLL.TO and LULU?

Effective Wednesday July 6th, the TSX-listed common shares of Lululemon Athletica Inc. (LLL.TO) will be split. Effective Tuesday July 12th, the NASDAQ-listed common shares of Lululemon Athletica Inc. (LULU) will be split. Open orders for LLL will be cancelled after market close on Tuesday July 5th, and open orders for LULU will be cancelled after market close on Tuesday July 11th.

The terms of the split are: holders of LLL.TO as of July 5th will receive 2 common shares for every 1 common share held. Holders of LULU as of July 11th will ...

Despite the current Canada Post mail disruptions, there are still multiple ways to send us your valid identification and bank documents (including void cheques):

Upload:

• Scan (or take a digital photo), and electronically send the file to Questrade.
• Once you have started an account, find full instructions on how to upload your documents in myQuestrade.
• Fax: 1.888.837.1861. Please reference your account number.
• Email: support@questrade.com. Please include your account number.

Drop off:

• Questrade requires original copies of the statement of acceptance, transfer documents, and other account opening documents.
• You can drop off your signed paperwork at either our Toronto ...

Market events happen without warning: stock splits, symbol display issues, margin rate changes – you name it. That’s why we’re revamping go.Questrade.com to keep you informed about important market related news as it happens. Visit this site for real-time blogs that cover these events as they unfold and read about action you need to take in your account. 

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If you have ...

Today, some accounts may not be showing correct buying power.

• We are aware of the issue, and any accounts affected by this will be updated by tomorrow.
• If you are able to trade normally or if you are planning to hold your positions, you don’t need to take any action.

If you think your buying power is incorrect and you would like to place an immediate trade, please contact Questrade’s trade desk at 1.866.980.9590.

Please note: Canadian markets are closed Monday, May 23rd for the Victoria Day holiday. Questrade’s offices will also be closed to visitors.

Questrade phone, email, and live help support will still be available to clients from 7:30 a.m. to 10 p.m. ET.

U.S. markets will remain open.

On Thursday, May 20th, the TSX cancelled part of some open orders while executing another part of the same order (the odd-lot portion).

This affected some Questrade clients with open orders. If you notice that you had an open order that was partially executed and partially cancelled by the TSX, you can enter the cancelled portion as a new order.

If you have any questions please contact Questrade client services at 1.888.783.7866, or www.questrade.com/livehelp.

What is happening to ENB.TO and ENB?

Effective Friday, May 20th, the TSX-listed common shares of Enbridge Inc. (ENB.TO) will be split two for one. Effective Wednesday, June 1st, the NYSE-listed common shares of Enbridge Inc. (ENB) will be split two for one. Open orders for ENB.TO will be cancelled on Friday May 20th, and open orders for ENB will be cancelled on Wednesday June 1st.

The terms of the split are: holders of ENB.TO as of May 19th will receive 2 common shares for every 1 common share held. Holders of ENB as of May 31st will receive 2 ...

Effective Monday May 9th, Questrade expects shares of Citigroup Inc. (C) will be consolidated. Any accounts holding C will be directly affected by this change, and any existing open orders are expected to be cancelled by the exchange.

What is happening to shares of Citigroup Inc?

Citigroup Inc. is expected to consolidate the common shares of its stock. The terms of the consolidation are: holders of C will receive 1 common share for every 10 common shares held. For example, someone holding 10 shares of C would receive 1 share after the stock is consolidated.

How does this affect me?...