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  • IQ data pricing and rebates

    Effective June 1st, 2012, prices for streaming data and rebates for IQ will change.


    Note: clients who are not subscribed to streaming data will continue to receive free instant and limited streaming quotes.




    NEW:  Advanced data packages

    Two new advanced packages will be available – one focused on Canadian data, the other focused on U.S. data.


    In addition, users who subscribe to either advanced data package will get:

    • $4.95 flat equity commission, and
    • Access to Recognia’s Intraday Trader research tool


    Data package

    Included data

    Data package cost

    Advanced Canadian package

    Index quotes


    Canadian data: 

    • TSX market-by-price. 
    • Level 1 data for TSX Venture, and Canadian ATSs.


    U.S. data: 

    • Level 1 for NASDAQ, NYSE, and NYSE Amex Equities.


    Option data: 

    • Level 2 data for Canadian options.
    • Level 1 data for U.S. options (OPRA).

    $89.95


    A savings of $7.75 off the à la carte price.

    Advanced U.S. package

    Index quotes


    U.S. data: 

    • Level 2 for NASDAQ, NYSE, NYSE Amex Equities, and Pink OTC Markets. 
    • Level 1 for NYSE Arca Equities. 

    Canadian data: 

    • Level 1 data for TSX.

    Option data: 

    • Level 2 data for U.S. options (OPRA).

    $89.95


    A savings of $28.65 off the à la carte price.


    À la carte data can be added to either package.





    NEW: À la carte data prices

    Current

    New (effective June 1, 2012)

    Change

    Indexes

     

     

     

    Index quotes

     

     

     

    TSX, TSX Venture, S&P and Dow Jones

    $6.95

    $6.95

    $0.00

    Canadian stocks

     

     

     

    Canadian ATSs

     

     

     

    Level 1

    $6.95

    $8.95

    $2.00

    Level 2

    $45.95

    $49.95

    $4.00

    TSX: Toronto Stock Exchange

     

     

     

    Market by price

    $9.95

    $12.95

    $3.00

    Level 2

    $29.95

    $32.95

    $3.00

    Canadian junior exchanges

     

     

     

    TSX Venture Exchange

     

     

     

    Level 1

    $24.95

    $27.95

    $3.00

    Market by price

    $39.95

    $44.95

    $5.00

    Level 2

    $49.95

    $54.95

    $5.00

    Canadian options

     

     

     

    Level 1

    $9.95

    $11.95

    $2.00

    Level 2

    $14.95

    $15.95

    $1.00

    U.S. stocks

     

     

     

    NYSE Amex Equities

     

     

     

    Open Book Level 2

    $14.95

    $14.95

    $0.00

    NYSE Arca Equities

     

     

     

    ARCA Level 1

    $9.95

    $9.95

    $0.00

    ArcaBook

    $9.95

    $11.95

    $2.00

    NASDAQ

     

     

     

    Level 2

    $19.95

    $19.95

    $0.00

    NYSE: New York Stock Exchange

     

     

     

    Level 2

    $19.95

    $19.95

    $0.00

    Pink OTC Markets

     

     

     

    Level 1

    $3.95

    $4.95

    $1.00

    Level 2

    $12.95

    $14.95

    $2.00

    U.S. options

     

     

     

    OPRA: Options Price Reporting Authority

     

     

     

    Level 2

    $9.95

    $11.95

    $2.00



    NEW: Rebate table


    Trades / month

    Subscribed data package

    Rebate

    Rebates are available up to the monthly cost of the data plus any additional subscribed data. Rebates will never exceed the cost of the data fees.

    ≥ 100

    Either advanced data package

    $89.95

    10 - 99

    Basic streaming or either advanced data package

    $19.95


    Full story

  • RESOLVED > Questrade's offices > power fluctuations

    Please be aware Questrade’s support offices are having intermittent power issues, and this may prevent you from contacting one of our agents. We will update you when the issue has been resolved.  Trading is unaffected and operating normally. We apologize for the inconvenience.

     

    Update: the issue has been resolved, and full power has been restored.

    Full story

  • Security and your Questrade account

    Protecting client privacy and ensuring account security are top priorities for Questrade. We regularly review and upgrade the features that keep your account secure. As a result, we sometimes ask you to take steps to activate these features or update some information that’s on file with us.

    If you tried to log in to myQuestrade and you received a message that told you to contact us, our client services specialists can quickly walk you through the steps you need to take. You can reach them at 1.888.783.7866 or through live help.

    For more information on keeping your account and personal information safe, please visit our Security centre page.

    Full story

  • Important information about Lululemon Athletica Inc. (LLL.TO, LULU) stock split

    What is happening to LLL.TO and LULU?

    Effective Wednesday July 6th, the TSX-listed common shares of Lululemon Athletica Inc. (LLL.TO) will be split. Effective Tuesday July 12th, the NASDAQ-listed common shares of Lululemon Athletica Inc. (LULU) will be split. Open orders for LLL will be cancelled after market close on Tuesday July 5th, and open orders for LULU will be cancelled after market close on Tuesday July 11th.

    The terms of the split are: holders of LLL.TO as of July 5th will receive 2 common shares for every 1 common share held. Holders of LULU as of July 11th will receive 2 common shares for every 1 common share held.

    How does this affect me?

    Open orders for LLL.TO will be cancelled on Tuesday July 5th, and open orders for LULU will be cancelled on Monday July 11th. If you had an open order, you will need to enter a new one.

    If you want to continue to hold shares of LLL.TO over the next two weeks you do not need to take any action. Your account will be fully updated to reflect the share split.

    If you want to continue to hold shares of LULU from Monday, July 11th through the following two or three business days you do not need to take any action. Your account will be fully updated to reflect the share split within two to three business days of the split.

    If you want to close your position in LLL.TO on Wednesday, July 6th or over the next two weeks, you will be able to sell the shares you held in your account prior to the split. If you want to sell any of the additional shares you will be receiving as a result of the split, please contact Questrade’s trade desk at: 1.866.980.9590. Delivery of the additional shares to your account will take up to two weeks since they cannot be delivered until the LULU split has occurred on July 12th.

    If you want to close your position in LULU on Tuesday, July 12th or the following two to three business days, you will be able to sell the shares you held in your account prior to the split. If you want to sell any of the additional shares you will be receiving as a result of the split, please contact Questrade’s trade desk at: 1.866.980.9590. Delivery of the additional shares to your account will take two to three business days.

    In your account, you may temporarily see a numbered symbol in place of the stock symbol for LLL.TO (on July 6th), or in place of the symbol for LULU (on July 12th). If you want to sell your position, and this numbered symbol appears in place of the stock symbol, please contact Questrade’s trade desk at: 1.866.980.9590.

    Does this affect options?

    Option contracts for LLL.TO and LULU will be adjusted to reflect the change in strike prices and quantities as a result of the split.

    If you have any questions about this stock split, please contact Questrade Client Services at 1.888.783.7866, or http://www.questrade.com/livehelp.

    Full story

  • Submitting documents during Canada Post mail disruptions

    Despite the current Canada Post mail disruptions, there are still multiple ways to send us your valid identification and bank documents (including void cheques):

     

    Upload:

    • Scan (or take a digital photo), and electronically send the file to Questrade.
    • Once you have started an account, find full instructions on how to upload your documents in myQuestrade.
    • Fax: 1.888.837.1861. Please reference your account number.
    • Email: support@questrade.com. Please include your account number.

    Drop off:

    • Questrade requires original copies of the statement of acceptance, transfer documents, and other account opening documents.
    • You can drop off your signed paperwork at either our Toronto or Vancouver location.

    Courier:

    • When sending time sensitive documents to Questrade, including account opening forms, cheques, or other account related items, send the documents by courier to:

              Questrade Inc.
              North American Centre
              5650 Yonge Street, Suite 1700
              Toronto, Ontario
              Canada 
              M2M 4G3

    Full story

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