KEEP INFORMED ABOUT MARKET EVENTS

Please be aware Questrade’s support offices are having intermittent power issues, and this may prevent you from contacting one of our agents. We will update you when the issue has been resolved.  Trading is unaffected and operating normally. We apologize for the inconvenience.

Update: the issue has been resolved, and full power has been restored.

Protecting client privacy and ensuring account security are top priorities for Questrade. We regularly review and upgrade the features that keep your account secure. As a result, we sometimes ask you to take steps to activate these features or update some information that’s on file with us.

If you tried to log in to myQuestrade and you received a message that told you to contact us, our client services specialists can quickly walk you through the steps you need to take. You can reach them at 1.888.783.7866 or through live help.

For more information on keeping your account and ...

What is happening to LLL.TO and LULU?

Effective Wednesday July 6th, the TSX-listed common shares of Lululemon Athletica Inc. (LLL.TO) will be split. Effective Tuesday July 12th, the NASDAQ-listed common shares of Lululemon Athletica Inc. (LULU) will be split. Open orders for LLL will be cancelled after market close on Tuesday July 5th, and open orders for LULU will be cancelled after market close on Tuesday July 11th.

The terms of the split are: holders of LLL.TO as of July 5th will receive 2 common shares for every 1 common share held. Holders of LULU as of July 11th will ...

Despite the current Canada Post mail disruptions, there are still multiple ways to send us your valid identification and bank documents (including void cheques):

Upload:

• Scan (or take a digital photo), and electronically send the file to Questrade.
• Once you have started an account, find full instructions on how to upload your documents in myQuestrade.
• Fax: 1.888.837.1861. Please reference your account number.
• Email: support@questrade.com. Please include your account number.

Drop off:

• Questrade requires original copies of the statement of acceptance, transfer documents, and other account opening documents.
• You can drop off your signed paperwork at either our Toronto ...

Market events happen without warning: stock splits, symbol display issues, margin rate changes – you name it. That’s why we’re revamping go.Questrade.com to keep you informed about important market related news as it happens. Visit this site for real-time blogs that cover these events as they unfold and read about action you need to take in your account. 

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