At Questrade we are constantly striving to improve our client experience.
Since the beginning of 2011 we have been hiring and training customer service agents at an unprecedented rate to keep up with our growth. Because of this we have significantly reduced wait times for both phone and live chat interactions.
As we enter the summer, I am excited to announce that Questrade has upped the ante again by adding an innovative tool to the Questrade Customer Service tool box.
Questrade’s new call back service
The call back service lets clients book a convenient time to speak to a client services specialist in a few easy steps. Click on the call back icon on Questrade.com, select a time-slot from the calendar, fill in the form, and we call the client back. Clients can select a time during the following hours:
English
Monday to Friday 8 a.m. to 10 p.m. ET
Saturday 9 a.m. to 5 p.m. ET
Sunday 11 a.m. to 7 p.m. ET
Mandarin (Located on Chinese.questrade.com)
Monday to Friday 9 a.m. to 5 p.m. ET
Plus, clients can also use any of these methods to contact us:
- Toll free: 1.888.783.7866
- Email: support@questrade.com
- Online: Live Help